Business team discussing project details, using laptop and documents, SERVICES included.

Excellence in Care Quality Consulting

Our Services

Care Quality Consultancy

Insight’s Care Consultancy delivers practical solutions to help providers improve standards, meet regulatory requirements and build stronger services. Our service is designed to address specific challenges in care quality, compliance and operational performance with clear and actionable support. Our consultancy is objective, confidential and quality monitored so you get advice you can trust and measurable results.

Our consultancy gives you the confidence to tackle compliance head on, refine internal processes and drive continuous improvement. With every project quality assured, you receive practical, objective solutions you can trust.

Key elements of our consultancy include:

Simulated inspections and compliance audits identifying strengths and improvement areas
Mentoring and leadership support and development
Development and implementation of governance and quality frameworks

Hands-on management of improvement and turnaround projects
Support for new provider CQC registration and service launches
Policies & Procedures Support Services
Stakeholder engagement approaches

Mock CQC Inspection

Insight’s Mock CQC Inspection service prepares care providers to confidently face regulatory inspection. We deliver a professional compliance audit aligned to CQC’s key questions and standards, offering practical feedback to highlight strengths and guide improvements where needed.

Our service closely mirrors the CQC inspection process. Each audit provides a clear understanding of compliance, pinpoints risks or gaps and offers actionable recommendations for immediate and long-term improvement.

Don’t wait for issues to impact your rating, invest in proactive assurance and peace of mind. Contact us today for a discussion and find out how our mock inspection service can help you prepare for the real thing

Key features of our Mock CQC Inspection:

Comprehensive on site audit of care delivery, records, policies, and training against CQC’s five key standards - Safe, Effective, Caring, Responsive, and Well-Led.
Interviews and staff feedback sessions to assess readiness, confidence, and understanding of regulatory requirements.
Observations of daily routines, care interactions and infection control practices
Review of care plans, risk assessments, medication and incident records and safeguarding evidence.
Detailed written report with strengths, actionable recommendations, risks and priority areas - plus a tailored action plan for improvement.
Verbal feedback session and discussion to clarify findings
Objective and quality assured with options for ongoing follow-up support and improvement guidance available post inspection.

Leadership and Mentoring Support

Great care is dependent on great leaders. In social care, managers and senior teams are expected to handle everything - people management, quality and compliance, finances, occupancy, regulatory inspections, team dynamics and often much more on top of this. The job can be overwhelming and when leaders feel isolated or under pressure, the impact goes far beyond the individual affecting quality of care, team morale and culture across the whole organisation.

At Insight, we know how tough leadership can be. Our Leadership and Mentoring Support gives leaders the practical guidance, personalised mentoring and reassurance they need to meet challenges head on. We provide expert advice and ongoing support, so your leaders feel confident, valued and never alone.

Investing in leadership isn’t just about supporting individual managers, it’s about setting up your whole organisation for success. Connect with us today to find out how our mentoring and leadership support can help your leaders feel confident, supported, and ready for every challenge.

Our support includes:

Personalised 1:1 mentoring and for leaders at any career stage.
Leadership development planning tailored to individual strengths, ambitions and organisational needs.
Support to build confidence and boost resilience.
Advice and training for improving communication, motivating teams and leading change.
Guidance on complex problem-solving and decision-making in challenging situations.
Strategies for managing workplace stress, maintaining wellbeing and avoiding burnout.
Help with managing stakeholder relationships, navigating organisational politics and networking.
Tools to embed positive, learning focused cultures and drive lasting organisational improvement.

Crisis & Turnaround

When providers face serious challenges such as declining CQC ratings, operational setbacks or reputational concerns, Insight’s Crisis and Turnaround service is here to help restore stability and drive the necessary improvements. We support you through urgent situations with practical guidance and a clear plan designed to achieve rapid and sustainable results.

Key features

Evidence based assessments - We conduct a detailed analysis of your service data reviewing operational performance, CQC reports, staffing and internal processes to pinpoint the root causes of problems.
Strategic turnaround plans - Every intervention is built upon a custom, actionable plan that tackles your specific challenges, with well-defined milestones.

Hands on implementation - We work directly with leadership and teams, supporting with management support, training if/where required, recruitment solutions and process redesign.
Stakeholder engagement - We can support communication with staff, residents, families, local authorities and commissioners, ensuring everyone is informed and reassured throughout the process.
Regulator liaison - Our expertise includes high level experience of collaborating with CQC and local authorities, responding to warning notices and working to lift restrictions or embargos.
Building for the future - All recovery steps are focused on lasting improvements so your service can maintain the gains, rebuild reputation and operate efficiently long after the immediate crisis passes.

Typical reasons for seeking crisis or turnaround support include:

Poor or deteriorating CQC ratings (warning notices, compliance actions, or mock inspection failures)
Reputational damage after incidents or negative publicity
Persistent operational difficulties with staffing, workflow, or business sustainability

While Insight is ready to step in during a crisis, we strongly encourage providers to be proactive. Early intervention enables faster improvements and greater longer-term success. If you’re facing urgent challenges or want to nip issues in the bud before they escalate, contact us to discover how our Crisis and Turnaround support can help you regain control and restore quality.

Policy and Procedure Support Service

Clear, well-structured policies and procedures are the backbone of safe and well-led services. But keeping them current, compliant and aligned with how your service really operates can be time consuming and complex.

At insight we partner with you to create, manage and maintain a policy framework that supports quality and consistency across your organisation. With extensive experience leading policy development and governance in care settings, we help you translate regulation into practical everyday guidance.

Key feature of our support include:

Full review of policies against legislation, regulation and best practice.
Development and customisation of policies and procedures that truly reflect your service.
Creation of an ongoing review schedule
Advice on communicating and embedding policies across your team.
Optional ongoing maintenance and update support to stay inspection ready.

We provide a clear and structured approach to policy management. Our service ensures your policies and procedures meet all regulatory standards and support the practical needs of your teams.

Contact us to learn how we can help you develop, implement and maintain policies and procedures that will keep your service compliant and inspection ready.

Incident Management

At Insight we support organisations to build clear and practical systems for managing incidents, safeguarding and whistleblowing by drawing on our extensive experience in specialist care settings and deep knowledge of PBS. Our approach is shaped by our frontline expertise and a strong grasp of sector regulations. Whether you need help developing these processes or require independent support after a major incident, we offer the knowledge, perspective and support you need to respond with confidence.

Key Features:

Support to design and implement incident management, safeguarding, and whistleblowing procedures tailored to your service.
Independent investigations and root cause analysis for serious incidents, safeguarding matters or complaints.
Facilitation of multi-agency, critical incident reviews and assistance with statutory safeguarding reports.
Guidance on statutory incident reporting, escalation, and documentation for CQC and legislative compliance.

Strategic advice for managing high risk incidents, including action planning, board briefings and regulator communications.
Support for teams after difficult events including staff debriefs, group reflection resilience-building and connections to counselling or further support.
Quality assurance and ongoing review of incident handling, trends analysis, and integration of lessons learned for service improvement.

If you’d like to strengthen your incident management or need specialist support with a complex case, please get in touch; we’ll help you move forward with confidence and clarity.